Privacy Statement
FESPA Limited (FESPA) is a global federation of national Associations for the screen printing, digital printing and textile printing community. FESPA’s successful worldwide events generate profits which are reinvested for the benefit of the global print community.
This Privacy Statement applies to each FESPA website, event, app and other service and explains the types of personal data we collect, how we use that information, who we share it with, how we protect that information and your rights in relation to your personal data.
By accessing and browsing our website, you confirm that you agree to this Policy Statement. If you have any requests concerning your personal data or any queries with regard to these practices, please contact data@fespa.com.
About us
FESPA, as a data controller, is committed to protecting your personal information. Our principal place of business is at FESPA Limited, Holmbury. The Dorking Business Park, Dorking, Surrey RH4 IHJ, UK. More information about FESPA can be found at www.fespa.com. Our principal contact is Neil Felton, CEO.
Information we collect
When you visit and browse our websites directly or via email hyperlinks (including when you complete an enquiry or web sign up form) or when you speak to us by telephone or email, you may give us personal information about yourself. We also collect information about the transactions you undertake through this site (See 'Payments' below). We collect information to process registrations to events managed by us. We collect additional information about your visit to our website using cookies (See 'Use of Cookies' below).
The information you give us will may include the following:
your name, postal address, sex, age band, email address, IP address, phone number, mobile number, dietary requirements and information about your role and company profile such as job title, job function and seniority, company name.
We also collect information on your profile such as your areas of interest at our events, company size, your industry, your reasons for attending our event, your plans to purchase equipment or services from our event and what budget you may have, interests in other FESPA products and services such as Gala Dinners, Awards programmes, our newsletter and other specialist features at our events. Profile information helps us provide you with relevant communications and services.
How we use the information we collect
| Why we use your personal data | How do we use personal data for this purpose? | What is the legal basis for processing your personal data? |
| Provide you with FESPA products and services | To carry out our obligations under a contract with you, for example where you have purchased a stand at our event. | We process your personal data to deliver our contractual obligations to you. |
| Personalise our products and services | To deliver an event that meets your requirements and expectations, for example, ensuring you receive information on features at the event that are relevant to you and your business. | It is in our legitimate business interest to meet your needs and give you the best customer experience we can. |
| Manage your enquiries and offer customer services and support | To contact you via your preferred channel (such as email, phone or mail) to provide further information related to your enquiry, for example, exhibiting, visiting or speaking at our event. We may also contact you by similar channels to respond to your request for help or support. | It is in our legitimate business interest to fulfil your enquiry request so that you can receive information relevant to your enquiry or request for help and support. |
| Manage your registration to our exhibitions or conferences | To contact you by email to confirm we have received your registration and send you your badge or confirmation for entry. To give you access to our event apps, so that you can plan your visit. | It is in our legitimate business interest to send you your badge or app login credentials by email in advance of the event and ensure that we can communicate details of any features that may be relevant to you including transport and accommodation. |
| Administer orders relating to third party suppliers | To carry out necessary administration to provide our suppliers with information to complete your obligations such as health and safety forms and venue regulations regarding stand build. We may share your personal data with these third party companies for this purpose. Please contact us to opt out at any time. | Sharing personal information such as name, address, company name, email and phone of the exhibiting company is fulfilling a contractual and legal obligation. Contractors who offer additional services may contact you to offer your relevant services. It is in our legitimate business interest to share your personal data so that you can benefit from these services if required. |
| Administer membership and subscription records | To carry out necessary administration to provide you with information and benefits in line with your subscription such as sending you FESPA World newsletter by email or fulfilling FESPA Direct membership. | It is in our legitimate business interest to fulfil the nature of your subscription or membership, and to talk to you about renewing or updating details of the services that we may provide to you. |
| Provide you with information of our products and services | To keep you informed of other FESPA products and services that may be of interest to you. This will be in accordance with any preferences that you may have indicated when you completed a registration form or other data capture form. Please contact us to opt out at any time. | It is in our legitimate business interest to keep you up to date with future events that you wish to attend based on your previous registration or attendance at our events or other services such as our Awards programme or newsletter. |
| Carry out aggregated and anonymised research about engagement with our events, products and services | To understand customer requirements and expectations, and to continuously improve the products and services that we offer. | It is in our legitimate business interest to meet your needs and give you the best customer experience we can. |
| Facilitate the use of badge scanners at FESPA events | To analyse visitor traffic with a view to staging and improving the event such as recording your attendance and the features that you visited. Exhibitors may also scan your badge at their stand to capture their own visitors and leads. | It is in our legitimate business interest to understand if you attended our event and which features you visited to improve the event experience. By consenting to the exhibitor scanning your badge you agree to your personal details being transferred to that organisation. |
| Verifying the visitor figures of FESPA events (see Third Parties for further information). | To carry out audits on the visitor figures that FESPA report, ensuring we meet industry standards. | It is in our legitimate business interest to report true and accurate figures so that our customers are not misled when engaging with any FESPA products and services. |
Videography and Photography
We use personal data captured during video footage at our exhibitions and events to promote its products and services as follows:
- On FESPA TV, a YouTube channel
- On event websites, to deliver highlights of our activities to our wider community
- Circulated to Press and other media organisations for publication, transmission or broadcast
By taking part in the interview, you agree to how FESPA Limited will use your personal data. In this instance personal data means your imagery on film which also includes your interview which will be attributed to you - name, job title, company name.
Signage will also indicate that general filming and photography will be taking place at our events. We do not obtain consent for this. However, if an individual or organisation asks us to not to include them in the shot, due to a concern about privacy, we should normally do so, unless it is editorially justified to continue.
You can update your preferences at any time by sending your request to data@fespa.com.
Use of cookies
We use cookies to gather information about your visit to our website and to keep track of your preferences and browsing patterns, building up a demographic profile. This helps us to improve our websites including features, content and functionality. Most browsers will allow you to turn off cookies. For more information on how to do this and to see which cookies we use, please see our Cookie Policy
FESPA Associations
FESPA is a global federation of national associations for the screen printing, digital printing and textile printing community. FESPA Associations operate on a membership basis and provide their members with
- technical support
- forums
- networking opportunities
- access to training resources
- discounted access to local and regional events.
From time to time we would like to be able to pass your information to your local FESPA Association. We will only do this when you opt in to receive communications from your local Association through
- our registration forms
- the FESPA Print Census.
Please refer to the Privacy Statement of your local Association for further details on how they collect and process personal data.
You may ask us at any point not to share your information with FESPA Associations for this purpose, by contacting data@fespa.com
Third-party services
FESPA uses third party services to help maintain the security and performance of FESPA websites. To deliver this service, it processes the IP addresses of visitors to FESPA websites. We do not store credit card details.
We also use third party services and systems to provide some functions on our own websites, and other marketing functions. These include social media platforms, web analytics services, event apps, event registration services, media auditing services and exhibition catalogue publishers. When using their systems, their standard privacy terms apply.
We do not share personal data with any other third parties for any other purpose except as required to do so by government bodies and law enforcement agencies. In the future, we may share your personal data with partners and sponsors and we will always ask for your consent to do so. You can withdraw this consent at any time by contacting data@fespa.com.
Other websites
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Statement. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy statement, which may differ from ours.
Payments
We do not store credit card details on our servers and all transactions are processed through a gateway provider (WorldPay, PayPal, Shopify).
FESPA cannot be held responsible for any external events outside of our control which may prevent you from attending a FESPA Exhibition. Paid-for registrations are non-refundable and non-transferable. For information on how to receive a refund for any items sold through a FESPA online shop, please refer to the relevant website where you can find Terms and Conditions relating to your purchase.
For payment enquiries please contact emma.pack@fespa.com or write to Emma Pack at our principal address.
Subject access requests
You have the right to see what personal data we hold about you. We aim to provide you with all a file of all the information we hold on you within 30 days. We may not be able to provide you with information we hold about you if it would unreasonably affect the privacy of another individual or if by giving you access it poses a serious threat to another individual). To obtain a copy of the personal information we hold about you, please email data@fespa.com or write to us at our principal place of business.
Updating or correcting your personal data
When you receive a marketing email from FESPA, you can update your personal details and contact preferences using forms at the footer of the message and following the instructions. This is specific to FESPA events, communication channels such as email, phone and mail, and other products and services such as our newsletter. These changes are made directly into our systems. In most cases, these updates are immediate. On some occasions, this may take a little longer, so we aim to process all changes within 30 days of notification.
Outside of these emails, if at any point you would like us to stop processing your data for direct marketing purposes, please contact data@fespa.com or write to us at our principal place of business. We will remove you from all future direct marketing communications and add you to suppression lists to ensure that your personal data is not used for this purpose.
Data retention
We may retain the personal data you provide us for as long as is needed to provide your products and services as listed in this policy. Once the retention period has expired, according to our retention schedule, it will be deleted from the server using appropriate deletion routines to ensure that the information cannot be recovered.
Data may persist in copies made for back up and business continuity purposes for additional times, including information required for regulatory and legal compliance.
Transferring your personal data
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation (including GDPR). By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
Changes to our privacy statement
We keep our privacy statement under regular review and reserve the right to make changes at any time. We will place any updates on this webpage. This privacy statement was last updated on 7th September 2020.